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IT MANAGER

Job Description:

Technology Leader Companies · Lancaster, PA

Company Overview:

Technology Leader Companies is a Lancaster, Pennsylvania-based professional services organization operating through three specialized subsidiaries: Business Consulting Leader, Presales Leader, and Product Marketing Leader (operating in market as Full Stack Marketing). Business Consulting Leader provides Acumatica ERP implementation and optimization consulting; Presales Leader provides subscription-based presales support; and Product Marketing Leader/Full Stack Marketing provides outsourced marketing services — all primarily serving Acumatica resellers, VARs, and ISVs.

Position Summary:

Technology Leader Companies is hiring a full-time IT Manager to bring in-house ownership of the infrastructure, security, and technology support currently handled on an ad hoc basis internally. This is a hands-on, full-ownership role: the IT Manager will manage our server environment, administer our core productivity and security platforms, support end users, and build out the security and operational practices (backup/DR, patch management, endpoint protection, awareness training) we don't yet have in place.

Key Responsibilities:

Server & Infrastructure Management:

Own day-to-day management of our 6 Windows Server / SQL Server instances (currently hosted with Liquid Web), including our production. Acumatica environment and separate demo/sandbox environments.
Establish and maintain a patch management cadence for OS and SQL Server updates.
Design and maintain backup and disaster recovery procedures, with defined recovery time/point objectives (RTO/RPO) at minimum for production systems.
Own SSL/TLS certificate lifecycle management across all company domains and servers (currently issued through GoDaddy and renewed manually) — eliminate reliance on manual renewal.
Evaluate and recommend hosting strategy (continue with current provider vs. alternatives) as the environment grows.

ERP Administration and Management:

Operate as our Acumatica System Administrator to support internal IT projects, upgrades, etc.
Help generate reports, dashboards, and integrations as requested by the leadership team.

Productivity & Identity Platform Administration:

Administer Microsoft 365 and Google Workspace: user provisioning/deprovisioning, security configuration, MFA/conditional access enforcement.
Periodically review license utilization and recommend consolidation opportunities across our dual Microsoft/Google environment.

Security & Endpoint Management:

Deploy and manage business-grade endpoint protection (antivirus/anti-malware) and VPN across all company devices.
Administer enterprise password management across the organization.
Build and maintain a cybersecurity awareness training program for all staff
Evaluate and, subject to budget approval, implement endpoint detection & response (EDR/XDR) and/or outsourced SOC monitoring.

AI & Productivity Tooling:

Administer business-tier AI tooling subscriptions including license provisioning and usage governance.
Evaluate new AI/productivity tools as requested by leadership and manage the resulting vendor relationships.

Help Desk & Vendor Management:

Serve as the primary point of contact for internal IT support requests; establish a lightweight ticketing process and informal response-time targets.
Own relationships with technology vendors (hosting, SaaS subscriptions, hardware suppliers) including renewals, negotiations, and invoice review.
Maintain an accurate inventory of company software licenses, hardware assets, and vendor contracts.

Required Qualifications:

3+ years of hands-on experience administering Windows Server and Microsoft SQL Server environments.
Demonstrated experience administering Microsoft 365 and/or Google Workspace at the tenant/admin level.
Working knowledge of endpoint security tools (antivirus/EDR), VPN technologies, and password management platforms.
Practical understanding of backup/disaster recovery design and patch management practices.
Comfortable being the sole in-house IT resource — strong troubleshooting skills and ability to prioritize independently.
Clear, professional communication skills for supporting non-technical end users.

Preferred Qualifications:

Experience with Acumatica or another mid-market ERP platform.
Experience managing SSL/TLS certificates and domain administration (e.g., GoDaddy).
Security certification (e.g., CompTIA Security+, CySA+) or willingness to obtain one.
Prior experience at a managed service provider (MSP) or as a sole IT generalist for a small/mid-size company.
Familiarity with AI productivity tools (Claude, ChatGPT, Fathom, etc.) and associated data governance considerations.

Success Metrics (First-Year):

Documented, tested backup/DR plan in place for all production systems.
Fleet-wide endpoint protection and VPN deployed.
Zero SSL certificate lapses; automated renewal/alerting process in place.
Cybersecurity awareness training program launched company-wide.
Documented patch management cadence with tracked compliance rate.

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Apply for IT Manager at Presales Leader LLC